Most questions are answered fastest in the member portal. The list below routes the rest — by team, by topic, by region.
Three places where the answer is already waiting.
Subscription management, certificate downloads, profile editing, the insurance certificate for studios that ask to see it. Everything members write to us about most often is already inside the portal — usually two clicks from sign-in.
Open the portalPolicy schedule, certificate of insurance, and Statement of Fact are downloadable from the member portal under Insurance > Documents. The certificate is what venues, studios, and event organisers ask to see; the schedule lists every limit and exclusion in plain English.
Download from portalTurnaround is one business day after submission. If you're past that and still waiting, the member experience team will pick it up — message them using the routing below. We verify directly with the training provider, so a delay almost always means we're waiting on them.
Message member experienceDon't waste a message on the wrong inbox. Each team owns a specific surface and answers within one business day.
For members. Membership questions, Live CV verification, billing, certificate downloads, the member portal. Answered by Martina and the member-experience team.
members@theyogapros.com Monday–Friday · 9am–5pm UKFor training providers, studios, retreat centres, and venue partners. Accreditation enquiries, partnership applications, directory listings, training-provider conversations. Answered by Louise Murray.
partnerships@theyogapros.com Monday–Thursday · 10am–4pm UKFor complaints, conduct concerns, insurance claims-related queries, professional protection issues. Answered by Claire and the compliance team.
compliance@theyogapros.com Monday–Friday · 9am–5pm UKFor UK and Ireland members on a Professional Yoga Teacher policy. Criminal defence, disciplinary hearings, tax disputes, jury service expenses, and other covered legal scenarios.
If the situation needs a lawyer, call the helpline first.
Per claim. UK + Ireland.
Yoga Pros Organisation Limited Registered company SC502923 · Edinburgh, Scotland Limited by guarantee · not VAT-registered Trading as YogaPros.
Postal correspondence is rarely the fastest route. Use the team-routing above wherever possible.
Subscription management, certificates, Live CV editing, insurance documents — most of what people email about.
Open the portal Templates & guidanceTemplates, guidance documents, FAQs by topic — searchable and free for members.
Open resources The institutional backingWho we are, who runs the body, what we hold ourselves to. The institutional backing.
Read about usRouting to the right team gets you a same-day answer most of the time. The wrong inbox sits in a queue.